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Queenstown Youth Employment Service Design

The London Borough of Wandsworth wanted to create opportunities for young people on several estates to the east of the borough. Despite being on the doorstep of massive opportunities at Battersea Power Station, they found that the young people were struggling to get jobs. The Borough wanted to develop an employment intervention focused on young people to build on the good work already being done by local agencies.

Cocreate talked to key stakeholders to build an accurate understanding of the context of the area the estate was situated in. Another key part of the research involved analysing data from Jobcentre Plus, which showed a concentration of youth unemployment and worklessness, with young people being “recycled” through the employment system, either not finding or not retaining longer term work. This informed the design of a new estate-based employment intervention to prepare young people for and encourage them into employment, with support to understand what real jobs were available, apply for them, maintain a job and then change or move jobs.

Cocreate developed a business case and service design for the local authority. highlighted the big need for on-going relational support and suggested that a job role should be created that could offer the required support as well as fostering closer connections with the relevant services already on offer, in the right location for the young people concerned. The proposal included guidance on how to do this and outlined a suggested budget.